Amazon pays employees to tweet about how much they like working inside fulfillment centers

Cyber Monday 2016 at Amazon Fulfillment Center in Dupont, Wash. (GeekWire Photo / Kevin Lisota)

Amazon is using Twitter to combat negative public sentiment about the working conditions inside its warehouses.

As spotted by TechCrunch and The Guardian on Thursday, a small group of Amazon employees known as “FC ambassadors” — fulfillment center ambassadors — have created new Twitter accounts as a way to defend Amazon’s warehouse conditions and treatment of workers.

Amazon has been under the microscope for several years over the treatment of warehouse workers, both in the U.S. and abroad.

“This Social Media thing is a new gig and gives us a voice to tell what it’s like in our own bldg,” tweeted Phil, a warehouse worker from Kent, Wash.

The ambassadors are employees who have experience working at fulfillment centers. Each account has a similar Twitter bio — job title; fulfillment center location; length of employment at Amazon; personal interests — and all include a link to Amazon fulfillment center tours. The employees actively respond to negative tweets about Amazon, commenting on everything from wages to bathrooms to breaks.

GeekWire reached out to Amazon about the new Twitter accounts and here’s a statement the company shared:

“FC ambassadors are employees who have experience working in our fulfilment centers,” Amazon sai. It’s important that we do a good job of educating people about the actual environment inside our fulfillment centers, and the FC ambassador program is a big part of that along with the fulfilment center tours we provide. Those tours enable thousands of customers every year to come and see for themselves what it’s like to work inside one of our fulfilment centers.”

Twitter users have already created parody accounts mocking the ambassadors.

Source: GeekWire

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